Leadership Excellence
SPEAK WITH IMPACT - Difficult Conversations for Managers
Deliver timely, structured feedback using the SBIN model, lead difficult conversations, manage defensiveness, and secure follow-up commitments.
Trainer(s)
TA Nguyễn Hiếu Trường An
Learning designed around real business impact.
What participants will be able to do.
✓Understand why timely feedback is a performance lever, not a year-end event
✓Prepare & lead difficult conversations with confidence
✓Apply the Situation–Behavior–Impact–Next feedback model
✓Handle defensiveness, emotion & disagreement
✓Turn feedback into action commitments & follow-up
Experienced practitioners, not just presenters.
